Contactos

PUBLIC ASSISTANCE

We are a company that has served a whole country for over 30 years, where ethical values and principles are our guiding light to keep doing each job with complete honesty.

Then select the hotline that best suits your needs.

01

PQRS

Petitions, complaints, claims, and suggestions

01

COMPLAINTS

The complaints channel operates confidentially and anonymously

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TRANSPARENCY LINE

Have you witnessed an anomaly in a process?

PQRS

Petitions, complaints, claims, and suggestions are tools that allow us to learn about the concerns and expressions of our associates and other stakeholders, in order to keep strengthening our customer services and operational responsibility with the purpose of achieving greater productivity and efficiency in each project.

Every user has the right to a PQRS as stated in the Colombian Constitution, the Code of Administrative Procedure and the Circular Letter from the Superintendency of Industry and Commerce.

If you are an employee of the company and your complaint is directed to COCOLA, click here.

PQRS FORM

    COCOLA FORM

      COMPLAINTS

      We are a company that has served a whole country for over 30 years, where ethical values and principles are our guiding light to keep doing each job with complete honesty. Our organizational culture has been key in the efficient and effective relationship with each of our associates, clients, suppliers, communities and other stakeholders in the company.

      The complaints channel operates confidentially and anonymously, aiming at respecting and better following up your request. For this reason, it is very important for the organization that you fill in all related information below, being truthful, honest and respectful to you and other related parties.

      COMPLAINTS

        Would you like to make an anonymous complaint?

        YesNo

        Complaints process information

        1.) Below, you will find a box that will allow you to describe in detail what you want to report, therefore, we require the date and place in which the events occurred, name of witnesses, people responsible and involved, summary of the situation and other information that you deem necessary to investigate and resolve the situation as soon as possible.

        2.) In case you have any audiovisual files or documents to support your complaint, please share them through the box available to upload information to the system.

        Datos de contacto

        What is your relationship with the company?

        ClientAssociateSupplierCommunityOther

        1.) Below, you will find a box that will allow you to describe in detail what you want to report, therefore, we require the date and place in which the events occurred, name of witnesses, people responsible and involved, summary of the situation and other information that you deem necessary to investigate and resolve the situation as soon as possible.

        2.) In case you have any audiovisual files or documents to support your complaint, please share them through the box available to upload information to the system.

        TRANSPARENCY LINE

        Aware of the new challenges, changes and constant transformations in the social sphere, we have been creditors and very responsible in complying with our code of ethics with our employees, customers, suppliers and other stakeholders.

        For this reason, if you know or have witnessed any abnormality regarding money laundering and financing of terrorism, or any activity that threatens the life, dignity and security of an entire country, we invite you to complete the following questionnaire.

        COMPLAINTS

          Would you like to make an anonymous complaint?

          YesNo

          Complaints process information

          1.) Below, you will find a box that will allow you to describe in detail what you want to report, therefore, we require the date and place in which the events occurred, name of witnesses, people responsible and involved, summary of the situation and other information that you deem necessary to investigate and resolve the situation as soon as possible.

          2.) In case you have any audiovisual files or documents to support your complaint, please share them through the box available to upload information to the system.

          Datos de contacto

          What is your relationship with the company?

          ClientAssociateSupplierCommunityOther

          1.) Below, you will find a box that will allow you to describe in detail what you want to report, therefore, we require the date and place in which the events occurred, name of witnesses, people responsible and involved, summary of the situation and other information that you deem necessary to investigate and resolve the situation as soon as possible.

          2.) In case you have any audiovisual files or documents to support your complaint, please share them through the box available to upload information to the system.

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