Then select the hotline that best suits your needs.
Petitions, complaints, claims, and suggestions
The complaints channel operates confidentially and anonymously
Have you witnessed an anomaly in a process?
Petitions, complaints, claims, and suggestions are tools that allow us to learn about the concerns and expressions of our associates and other stakeholders, in order to keep strengthening our customer services and operational responsibility with the purpose of achieving greater productivity and efficiency in each project.
Every user has the right to a PQRS as stated in the Colombian Constitution, the Code of Administrative Procedure and the Circular Letter from the Superintendency of Industry and Commerce.
If you are an employee of the company and your complaint is directed to COCOLA, click here.
We are a company that has served a whole country for over 30 years, where ethical values and principles are our guiding light to keep doing each job with complete honesty. Our organizational culture has been key in the efficient and effective relationship with each of our associates, clients, suppliers, communities and other stakeholders in the company.
The complaints channel operates confidentially and anonymously, aiming at respecting and better following up your request. For this reason, it is very important for the organization that you fill in all related information below, being truthful, honest and respectful to you and other related parties.
Aware of the new challenges, changes and constant transformations in the social sphere, we have been creditors and very responsible in complying with our code of ethics with our employees, customers, suppliers and other stakeholders.
For this reason, if you know or have witnessed any abnormality regarding money laundering and financing of terrorism, or any activity that threatens the life, dignity and security of an entire country, we invite you to complete the following questionnaire.